Ticket sales agent jobs in Finland
Ticket sales agents provide initial service to customers, sell travel tickets and fit the reservation offer to customers' queries and needs.
Ticket sales agent - Which skills are essential?
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.
Exchange tickets for money in order to finalise the selling process by issuing the tickets as a proof of payment.
Persuade customers to buy additional or more expensive products.
Refer to prices for the client by researching and estimating fare rates.
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Administer sensitive personal information on customers securely and discreetly
Brief customers about changes, delays or cancellations of planned activities.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Follow the information about upcoming events, services or activities by checking information sheets and online communication.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
Utilise computers, IT equipment and modern day technology in an efficient way.
The characteristics of the cancellation policies of your service providers including the alternatives, solutions or compensations.
Ticket sales agent - Which skills are useful but not essential?
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Master foreign languages to be able to communicate in one or more foreign languages.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
Aid customers encountering difficulties with self-service ticketing machines.