Tour operator representative jobs in Finland
Tour operator representatives act on behalf of the tour operator to give practical information, provide assistance, handle services and sell excursions to tourists while at their destinations.
Tour operator representative - Which skills are essential?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Respond to and communicate with customers in the most efficient and appropriate manner to enable them to access the desired products or services, or any other help they may require.
Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Persuade customers to buy additional or more expensive products.
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Administer sensitive personal information on customers securely and discreetly
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Cooperate with coach operators, transport providers and accommodation providers in order to schedule transport, accommodation and activities.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Function confidently within a group in hospitality services, in which each has his own responsibility in reaching a common goal which is a good interaction with the customers, guests or collaborators and their contentment.
provide performance feedback and observation remarks to third parties with regard to quality
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Gather and compile relevant touristic information from a variety of sources.
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Develop promotion activities to stimulate sales.
Tour operator representative - Which skills are useful but not essential?
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Make holiday and travel packages ready and arrange, travel, accommodation, logistics and services such as chartered airplanes, taxis, car rental or excursions for clients.
Monitor, create and oversee customer experience and perception of brand and service. Ensure pleasant customer experience, treat customers in a cordial and courteous manner.
Arrange contracts with providers concerning accommodation, transport and leisure services.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.