Tourist information centre manager jobs in Finland
Tourist information centre managers are in charge of managing employees and activities of a centre which provides information and advice to travellers and visitors about local attractions, events, travelling and accommodation.
Tourist information centre manager - Which skills are essential?
Solve problems which arise in planning, prioritising, organising, directing/facilitating action and evaluating performance. Use systematic processes of collecting, analysing, and synthesising information to evaluate current practice and generate new understandings about practice.
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Plan, monitor and report on the budget.
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Create financial and statistical reports based on collected data which are to be presented to managing bodies of an organisation.
Administer sensitive personal information on customers securely and discreetly
Monitor the design of marketing publications and materials for the promotion of tourism-related products.
The study of the tourism market on a international, regional and local level and considering worldwide tourist destinations.
Manage the printing of marketing publications and materials for the promotion of tourism-related products.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Follow the information about upcoming events, services or activities by checking information sheets and online communication.
Draft and develop materials to be produced for a multimedia campaign, keeping in mind budgeting, scheduling and production.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Establish a widely spread network of suppliers in the tourism industry. Prepare the best possible package and tourist services.
Answer customers' questions about itineraries, rates and reservations in person, by mail, by e-mail and on the phone.
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
Gather, process and present quantitative data in the touristic sector about attractions, events, travelling and accommodation.
Display results, statistics and conclusions to an audience in a transparent and straightforward way.
Utilise computers, IT equipment and modern day technology in an efficient way.
Create documents such as leaflets, brochures or city guides to inform tourists about local, cultural, social and historical activities and places of interest.
Study data about clients, visitors, customers or guests. Gather, process and analyse data about their characteristics, needs and buying behaviours.
Evaluate an area by analysing its typology, characteristics and its application as a tourist resource.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Create strategies for a business to enable optimum accessibility for all clients.
Monitor medium term schedules with budget estimations and reconciliation on a quarterly basis.
Draft promotional materials to be distributed among members of the media for promotional purposes.
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Tourist information centre manager - Which skills are useful but not essential?
Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.
Read maps effectively.
Make holiday and travel packages ready and arrange, travel, accommodation, logistics and services such as chartered airplanes, taxis, car rental or excursions for clients.
Plan staff time and shifts to reflect the demands of the business.
Synchronise activities and responsibilities of the operational staff to ensure that the resources of an organisation are used most efficiently in pursuit of the specified objectives.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Monitor online traffic, make estimations and improvements to one's website.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.