Travel consultant jobs in Finland
Travel consultants provide customised information and consultation on travel offers, make reservations and sell travel services together with other related services.
Travel consultant - Which skills are essential?
Handle customer expectations in a professional manner, anticipating and addressing their needs and desires. Provide flexible customer service to ensure customer satisfaction and loyalty.
Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.
Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.
Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Persuade customers to buy additional or more expensive products.
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Promote and sell insurance that is intended to cover medical expenses, financial default of travel suppliers and other losses incurred while travelling, either within one's own country or internationally.
Create custom-made itineraries, taking into account the specific needs and preferences of customers.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Exchange tourist services or packages for money on behalf of the tour operator and manage transportation and accommodation.
Personalise and present custom-made travel packages for customer's approval.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Execute efficient search on the internet in order to gather relevant information and share it with others.
Use specialised software to manage company’s interactions with current and future customers. Organise, automate and synchronise sales, marketing, customer service, and technical support, to increase targeted sales.
Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Travel consultant - Which skills are useful but not essential?
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Read maps effectively.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Monitor the design of marketing publications and materials for the promotion of tourism-related products.
Manage the printing of marketing publications and materials for the promotion of tourism-related products.
Understand, respect and build constructive and positive relations with intercultural clients, guests and collaborators in the field of hospitality.
plan programmes, agendas, budgets, and services of an event according to customers' requirements.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Ensure the website content is up to date, organised, attractive and meets the target audience needs, the requirements of the company and international standards by checking the links, setting the publishing time framework and order.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.
Adapt service approach when circumstances change.