Работник кемпинга — работа в Финляндии
Camping ground operatives perform customer care in a campsite facility and other operational work.
Работник кемпинга - Какие навыки обязательны?
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Welcome guests in a friendly manner in a certain place.
Keep campsites or areas for recreation, including maintenance and supply selection.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Monitor stocks of camp-site supplies and camping equipment, select and monitor suppliers and ensure stock rotation and maintenance.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Disinfect and maintain camping facilities such as cabins, caravans, grounds and recreational facilities.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Administer currencies, financial exchange activities, deposits as well as company and voucher payments. Prepare and manage guest accounts and take payments by cash, credit card and debit card.
Работник кемпинга - Какие навыки полезны, но не обязательны?
Clarify guests' accommodation facilities and demonstrate and show how to use them.
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Handle arrivals, guest's luggage, check-in clients in line with company standards and local legislation ensuring high levels of customer service.
Execute a booking of a place according to client's requirement in advance and issue all appropriate documents.
Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.
Evaluate cleanliness of areas in order to make sure that they are clean and presentable for customers.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Take orders and follow requests on behalf of a client, such as go shopping or pick up dry cleaning.
Execute end of day accounts to ensure that business transactions from the current day have been correctly processed.
Execute customers' reservations in accordance to their schedules and needs by phone, electronically or in person.
Handle departures, guest's luggage, client's check-out in line with company standards and local legislation ensuring high levels of customer service.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Keep and store structured data and records about customers in accordance with customer data protection and privacy regulations.
Identify people under excessive use of alcohol and drugs inside a facility, effectively deal with these people and supervise customers own safety while applying relevant regulations.