Дворецкий в гостинице — работа в Финляндии
Hotel butlers provide personalised services to guests in high level hospitality establishment. They manage the housekeeping staff to ensure clean interiors and excellent customer service. Hotel butlers are responsible for the general welfare and satisfaction of the guests.
Дворецкий в гостинице — какая зарплата в Финляндии?
Сколько платили в отрасли в 2024 году
| Медиана | 18,98 €/h |
|---|---|
| Нижний дециль | 13,80 €/h |
| Верхний дециль | 27,08 €/h |
| Работников по найму | 4 816 |
Дворецкий в гостинице - Какие навыки обязательны?
Clarify guests' accommodation facilities and demonstrate and show how to use them.
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service.
Welcome guests in a friendly manner in a certain place.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Take orders and follow requests on behalf of a client, such as go shopping or pick up dry cleaning.
Manage, pack, unpack and store guest luggage on request.
Дворецкий в гостинице - Какие навыки полезны, но не обязательны?
Ensure that guest laundry is collected, cleaned and returned to a high standard and in a timely fashion.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Develop methods and strategies to ensure maximum customer privacy.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Provide a variety of alcoholic and non-alcoholic beverages such as soft drinks, mineral waters, wine and bottled beer over a counter or using a tray.
Accept room service orders and redirect them to the responsible employees.
Administer delivered packages and ensure that they all reach their destination in time.