Travel agency manager jobs in Finland
Travel agency managers are in charge of managing employees and activities of a travel agency. They organise, advertise and sell tourist offers and travel deals for specific regions.
Travel agency manager - Which skills are essential?
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Operate a computer reservations system or a global distribution system to book or reserve transportations and accommodations.
Implement strategies which aim to promote a specific product or service, using the developed marketing strategies.
Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.
Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.
Plan, monitor and report on the budget.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
Handle financial administration of your department, keep the costs down to only necessary expenses and maximise the revenues of your organisation.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Make holiday and travel packages ready and arrange, travel, accommodation, logistics and services such as chartered airplanes, taxis, car rental or excursions for clients.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Make the calculation of both the income and expenditures that are expected to be paid over the coming year concerning the marketing related activities such as advertising, selling and delivering products to people.
Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services.
Apply generation and effective application of business insights and possible opportunities, in order to achieve competitive business advantage on a long-term basis.
Develop digital marketing strategies for both leisure and business purposes, create websites and deal with mobile technology and social networking.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Supervise and observe the behaviour of employees.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Execute optimal marketing research and strategies on search engine processes, also known as search engine marketing (SEM), in order to increase online traffic and website exposure.
Synchronise activities and responsibilities of the operational staff to ensure that the resources of an organisation are used most efficiently in pursuit of the specified objectives.
The study of touristic resources in a specific area and its potential for further development of new touristic services and events.
Carry out the plan to gain competitive advantage on the market by positioning the company's brand or product and by targeting the right audience to sell this brand or product to.
Reach an agreement with the supplier upon technical, quantity, quality, price, conditions, storage, packaging, send-back and other requirements related to the purchasing and delivering process.
Establish a widely spread network of suppliers in the tourism industry. Prepare the best possible package and tourist services.
Stimulate your staff to achieve sales goals set by the management.
Take action on the goals and procedures defined at a strategic level in order to mobilise resources and pursue the established strategies.
Search for improvements and present innovative solutions, creativity and alternative thinking to develop new technologies, methods or ideas for and answers to work-related problems.
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.
Travel agency manager - Which skills are useful but not essential?
Oversee distribution channels with regards to the requirements of customers.
Take part in tourism fairs and exhibitions in order to promote, distribute and negotiate tourism services and packages.
Ensure the website content is up to date, organised, attractive and meets the target audience needs, the requirements of the company and international standards by checking the links, setting the publishing time framework and order.
Create standardised series of actions of a certain order to support the organisation.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings.
Adapt service approach when circumstances change.