Tour operator manager jobs in Finland
Tour operators managers are in charge of managing employees and of activities within tour operators related to the organisation of package tours and other tourism services.
Tour operator manager - Which skills are essential?
Determine the objective of the marketing strategy whether it is for establishing image, implementing a pricing strategy, or raising awareness of the product. Establish approaches of marketing actions to ensure that goals are achieved efficiently and over a long term.
Respect optimal food safety and hygiene during preparation, manufacturing, processing, storage, distribution and delivery of food products.
Apply methods used for setting product value taking into consideration market conditions, competitor actions, input costs, and others.
Plan, monitor and report on the budget.
Manage employees and subordinates, working in a team or individually, to maximise their performance and contribution. Schedule their work and activities, give instructions, motivate and direct the workers to meet the company objectives. Monitor and measure how an employee undertakes their responsibilities and how well these activities are executed. Identify areas for improvement and make suggestions to achieve this. Lead a group of people to help them achieve goals and maintain an effective working relationship among staff.
Make holiday and travel packages ready and arrange, travel, accommodation, logistics and services such as chartered airplanes, taxis, car rental or excursions for clients.
Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation.
Render strategic tasks into operative level according to the planned timing to achieve planned results and objectives.
Oversee distribution channels with regards to the requirements of customers.
Monitor and assure the quality of the provided goods or services by overseeing that all the factors of the production meet quality requirements. Supervise product inspection and testing.
Administer sensitive personal information on customers securely and discreetly
Monitor the design of marketing publications and materials for the promotion of tourism-related products.
Develop and promote tourism products, activities, services and package deals.
The study of the tourism market on a international, regional and local level and considering worldwide tourist destinations.
Manage the printing of marketing publications and materials for the promotion of tourism-related products.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Negotiate the terms, conditions, costs and other specifications of a contract while making sure they comply with legal requirements and are legally enforceable. Oversee the execution of the contract, agree on and document any changes.
Choose the best possible distribution channel for the customer.
Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services.
Elaborate methodologies through which a company markets and sells a product or service to generate income.
Establish a widely spread network of suppliers in the tourism industry. Prepare the best possible package and tourist services.
Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.
Reach agreements in tourism sales by discussing services, volumes, discounts and commission rates.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
The principles concerning customer behaviour and target markets with the aim of promotion and sales of a product or a service.
Create strategies for a business to enable optimum accessibility for all clients.
Gather, assess and represent data about target market and customers in order to facilitate strategic development and feasibility studies. Identify market trends.
Tour operator manager - Which skills are useful but not essential?
Determine potential suppliers for further negotiation. Take into consideration aspects such as product quality, sustainability, local sourcing, seasonality and coverage of the area. Evaluate the likelihood of obtaining beneficial contracts and agreements with them.
Oversee the distribution of touristic catalogues and brochures.
Make the calculation of both the income and expenditures that are expected to be paid over the coming year concerning the marketing related activities such as advertising, selling and delivering products to people.
Reach agreements regarding tourism products and services by negotiating about costs, discounts, terms and volumes.
Create tourism packages by discovering destinations and places of interest in cooperation with local stakeholders.
Synchronise activities and responsibilities of the operational staff to ensure that the resources of an organisation are used most efficiently in pursuit of the specified objectives.
Create standardised series of actions of a certain order to support the organisation.
Oversee creation, production and distribution of touristic catalogues and brochures.