Диспетчер скорой медицинской помощи — работа в Финляндии
Emergency medical dispatchers respond to urgent calls made to the control center, take information about the emergency situation, the address and other details and dispatch the nearest ambulance or paramedic helicopter.
Диспетчер скорой медицинской помощи - Какие навыки обязательны?
Communicate transparent instructions. Ensure that messages are understood and followed correctly.
Work with a variety of people from various health care and non-health care services such as ambulance control room staff, paramedics, doctors and nurses, as well as people working in the fire and police department.
Send the appropriate emergency response vehicle to the indicated location in order to offer support to individuals who find themselves in life-threatening situations.
Provide emotional support and guidance to emergency callers, helping them to cope with the distressing situation.
Take calls from individuals who find themselves in life threating situations and who require assistance.
Planning of personnel to be dispatched to emergency locations in either medical, fire or police operations.
Manage dispatch software systems to execute tasks such as work order generation, route planning, and other activities.
Apply quality standards related to risk management, safety procedures, patients feedback, screening and medical devices in daily practice, as they are recognized by the national professional associations and authorities.
Provide technical or practical advice to emergency callers prior to the arrival of the ambulance.
Comply with the regional and national legislation that is relevant to one`s work and apply it in practice.
Give attention to what other people say, patiently understand points being made, asking questions as appropriate, and not interrupting at inappropriate times; able to listen carefully the needs of customers, clients, passengers, service users or others, and provide solutions accordingly.
Adhere to organisational or department specific standards and guidelines. Understand the motives of the organisation and the common agreements and act accordingly.
The range of physical and geographical properties and descriptions of a local area, by street names and not only.
Register the information received from emergency callers into a computer for further processing or record keeping purposes.
Maintain a temperate mental state and effective performance under pressure or adverse circumstances.
Efficiently operate common communication systems used in emergencies, such as base station mobile transmitters and receivers, portable transmitters and receivers, repeaters, cellular phones, pagers, automated vehicle locators, and satellite phones as required.
Determine the level of risk of an emergency situation and balance the dispatch of ambulances to emergency situations accordingly.
The concepts of a medical dispatch system and its use which consists in performing criteria based medical dispatch, answering emergency calls, and operating computer aided dispatch systems.
Диспетчер скорой медицинской помощи - Какие навыки полезны, но не обязательны?
Processes and principles related to the customer, client, service user and to personal services; these may include procedures to evaluate customer's or service user's satisfaction.
The patients` rights and responsibilities of health practitioners and the possible repercussions and prosecutions in relation to medical treatment negligence or malpractice.
The meaning of medical terms and abbreviations, of medical prescriptions and various medical specialties and when to use it correctly.
Show sensibility towards cultural differences by taking actions which facilitate positive interaction between international organisations, between groups or individuals of different cultures, and to promote integration in a community.
Observe the set of rules establishing the nondisclosure of information except to another authorised person.
The written standards applied in the health care professional environments for documentation purposes of one`s activity.
The structure and function of health care services.
Apply foreign languages in communicating with health service providers such as doctors and nurses.
Coordinate the firefighters' work with the activities of the emergency medical services and of the police.