Mountain guide jobs in Finland
Mountain guides assist visitors, interpret natural heritage and provide information and guidance to tourists on mountain expeditions. They support visitors with activities such as hiking, climbing and skiing in addition to ensuring their safety through monitoring both weather and health conditions.
Mountain guide - Which skills are essential?
The sightseeing information of a particular touristic site.
Examine and select points of interest, travel routes and sites to be visited.
Collect fees from visitors and group members.
Read maps effectively.
Administer tour contract details in order to make sure that tourists receive all services included in the tour package.
Give customers relevant information about historical and cultural locations and events while conveying this information in an entertaining and informative manner.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.
Administer sensitive personal information on customers securely and discreetly
Independently animate groups in the outdoors, adapting your practice to keep the group animated and motivated.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Take the necessary precautions to ensure the physical safety of an audience or people visiting an activity. Prepare actions in case of emergency. Administer first aid and direct emergency evacuations.
Bring tourists to places of interest such as museums, exhibitions, theme parks or art galleries.
Monitor and guide tourists ensuring positive group dynamics and address areas of conflict and concern where they occur.
The range of physical and geographical properties and descriptions of a local area, by street names and not only.
Register visitors after greeting them. Distribute any required identification badges or safety devices.
Carry out touristic services according to accepted principles of right and wrong. This includes fairness, transparency and impartiality.
Distribute booklets, show audio-visual presentations, give guidance and relevant comments at tour site locations. Explain the history and functionality of tour highlights and respond to questions.
Collect and check all required supplies and equipment before departure.
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Mountain guide - Which skills are useful but not essential?
Hand out leaflets, maps and tour brochures to visitors with information and tips about local sites, attractions and events.
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery.
The different equipment used for outdoor camping, such as tents, sleeping bags and outside cooking equipment.
Cope with regular exposure to extreme weather conditions and hazardous environments.
Keep a system to record details of unusual events that occur at the facility, such as job-related injuries.
Work with a variety of target groups based on age, gender and disability.
The study of the tourism market on a international, regional and local level and considering worldwide tourist destinations.
Monitor the use of equipment. Recognise and remedy inadequate or unsafe use of equipment.
Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with the product or service.
Plan, perform and supervise educational activities for a variety of audiences, such as for school children, university students, specialist groups, or members of the public.
Perform administrative tasks such as filing, typing up reports and maintaining mail correspondence.
Analyse weather forecasts and the information provided on meteorological conditions, such as wind forces, atmospheric structures, clouds, and visibility. Provide analyses depending on the requirements of various different industries and service providers.
Provide information and suggested actions relating to the conservation of nature.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Recognise and relate meteorology to topography; apply the principal of ‘Leave no trace'.
Alter sporting equipment, e.g. racquet stringing, ski waxing, etc.
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
Devise and demonstrate the application of responsible and safe practices for the outdoor sector.
Provide appropriate technical and tactical instruction related to the given sport using varied and sound pedagogical approaches to meet the needs of the participants and achieve the desired objectives. This requires skills such as communication, explanation, demonstration, modelling, feedback, questioning and correction.
The characteristics of different species and breeds of animals (relevant to the occupation).