Tour organiser jobs in Finland
Tour organisers are in charge of managing and supervising the itinerary of a touristic voyage and provide practical information to tourists.
Tour organiser - Which skills are essential?
Make sure that travel arrangements run according to plan and ensure effective and satisfactory service, accommodation and catering.
Ensure effective working relationships with colleagues and others. Maintain them over long periods of time.
The characteristics of local sights and events, accommodation, bars and restaurants and leisure activities.
Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes.
Greet newly arrived groups of tourists at their starting point to announce details of upcoming events and travel arrangements.
Brief groups of tourists on departure and arrival times as part of their itinerary.
Administer sensitive personal information on customers securely and discreetly
Help holidaymakers with their check-in and show them their accommodation.
Arrange the enrolment in activities and attractions. Arrange payments and pre-bookings and distribute information leaflets.
Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements.
Schedule planning for a series of event dates, plan timetables, organise venues, accommodations and transportation for longer tours.
Arrange the rent of cars or buses for groups and schedule timely departures and returns.
Communicate with hotel personnel, transport companies and other relevant services well before arrival and ensure everything is accurately planned beforehand.
Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed.
Handle unforeseen incidents concerning animals and circumstances which call for urgent action in an appropriate professional manner.
Use the mastery of foreign languages orally or written in the tourism sector in order to communicate with collaborators or customers.
Establish a positive, long-term relationship between organisations and interested third parties such as suppliers, distributors, shareholders and other stakeholders in order to inform them of the organisation and its objectives.
Adapt service approach when circumstances change.
Control tickets and travel documents, allocate seats and note food preferences of people on tour.
The field of tourism geography in Europe as well as the rest of the world in order to point out relevant tourism areas and attractions.
Tour organiser - Which skills are useful but not essential?
Read maps effectively.
Build a lasting and meaningful relationship with suppliers and service providers in order to establish a positive, profitable and enduring collaboration, co-operation and contract negotiation.
Make use of various types of communication channels such as verbal, handwritten, digital and telephonic communication with the purpose of constructing and sharing ideas or information.
Take part in tourism fairs and exhibitions in order to promote, distribute and negotiate tourism services and packages.
The study of touristic resources in a specific area and its potential for further development of new touristic services and events.
Schedule long term objectives and immediate to short term objectives through effective medium-term planning and reconciliation processes.